Archived: Lovingangels Care Ltd

Updated 11 February 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We had not previously inspected the service. The service was first registered in Octoberber 2014.

The inspection took place on 8 January 2016. We gave the registered manager 48 hours' notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office. The inspection was completed by one inspector.

Prior to the inspection we reviewed the records we held about the service, including the details of any safeguarding events and statutory notifications sent by the provider. Statutory notifications are reports of events that the provider is required by law to inform us about.

We sought feedback from four representatives of the local authority commissioners and external health professionals. None contacted us with any concerns about the service. During the inspection we spoke with the registered manager and other members of the management team about the service. Following the inspection we spoke with three people using the service, the relatives of a further three people who were unable to speak with us themselves and five staff.

We reviewed the care plans and associated records for five people, including related risk assessments and reviews. We examined a sample of other records to do with the operation of the service including staff records, complaints, surveys and various monitoring and audit tools. We looked at the recruitment records for the four most recently appointed staff.

Updated 11 February 2016

This inspection took place on 8 January 2016 and was announced. We gave the registered manager 48 hours' notice because the location provides a domiciliary care service and we needed to make sure someone would be in the office.

The service had not previously been inspected.

Lovingangels Care Ltd is a domiciliary care agency currently providing care and support to nine people living in their own homes. A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives were happy that the service provided good consistent care and kept people safe from harm.

People and relatives said they were appropriately involved in planning their care and that their wishes were listened to by staff. People’s care was also reviewed with them periodically.

Staff were described as caring and people said they respected their rights and dignity well and gave examples of how they did so. People told us the staff always sought appropriate consent before providing care. The also said the staff would respond flexibly to people’s needs on the day.

The service had a robust recruitment procedure to ensure that the staff employed were suitable to work with vulnerable people. Staff were given clear expectations about their conduct and care approach and received an appropriate induction, ongoing training and support. The management monitored their ongoing care practice.

The service was well managed. The management team monitored the operation of the service and sought the views of people, relatives, staff and external professionals appropriately. Action had been taken to address any issues which had been identified.