18 August 2021
During a routine inspection
Our rating of this service improved. We rated it as good because:
The service provided safe care. The premises were safe and clean. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
Managers ensured staff received training and supervision. Staff worked well together as a team and with relevant services outside the organisation.
Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
The service was well led, and the governance processes ensured that its procedures ran smoothly.
However:
The service did not have enough staff although this was covered by staff working extra hours and the vacant post had been advertised.
Staff were overdue their annual appraisals although this was arranged for September.
Clients did not know about the ‘recovery phone’ they could take when going out unescorted by staff to ensure their safety.
Records did not show that regular house meetings were held to gain the views of clients and staff.