Dolphin Healthcare - Wiltshire

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked at 1 quality statement in this category. Some people told us the provider did not listen to them when the expressed their needs and preferences. However others told us that the provider had spent time listening to them and ensuring their needs and preferences had been identified.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Some people and their relatives told us that staff worked well with them, 1 person said they are "really good very attentive and respectful" another said they were "very happy with them". However 1 person told us staff did not communicate well with them and that the manager did not listen when they asked for some adjustments to their support.

Staff we spoke to told us how they would support people to ensure they met their needs in a respectful and collaborative way.

The provider had completed care plans for people these were more detailed than previous plans. However there were still gaps in support needs which meant people were not always supported safely. Care plans were more easily accessible to staff due to being on the new computer system.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.