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Archived: Cambridge Care Company

Overall: Good read more about inspection ratings

The Old Wool Warehouse, St Andrews Street Sout, Bury St Edmunds, Suffolk, IP33 3PH (01284) 718626

Provided and run by:
Cambridge Care Company Limited

Latest inspection summary

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Background to this inspection

Updated 21 February 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

Consisted of one inspector and an assistant inspector.

Service and service type

Cambridge Care Bury St Edmunds is a domiciliary care agency. It provides personal care to people living in their own homes. People supported included older adults and people with a learning disability. Support was currently provided in Bury St Edmunds town and Sudbury and Great Cornard.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service short notice of the inspection visit because we needed to be sure the registered manager would be in and available. We visited the office location to see the registered manager and office staff; and to review care records and policies and procedures. We visited people later the same day.

What we did

We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.

We visited four people during our inspection visit and spoke with one relative. We spoke to three staff during our inspection visit, the coordinator as well as the registered manager and owner of the service. We telephoned and spoke with an additional four people who used the service and five more staff.

We reviewed people’s care records, policies and procedures, records relating to the management of the service, training records and the recruitment records of care workers.

Overall inspection

Good

Updated 21 February 2019

About the service:

The Cambridge Care Company based in Bury St Edmunds provides a domiciliary care service to people living in the community and to people living in a supported living setting. The agency covers Bury town, Sudbury town and Great Cornard. Currently there are approximately 400 care hours provided in Bury St Edmunds and 300 hours provided in Sudbury and Great Cornard.

People’s experience of using this service:

People who use this service continue to receive a good service.

• People who use Cambridge Care Bury St Edmunds are supported by sufficient staff who are appropriately recruited. Staff are well trained and know how best to support older people and people living with a learning disability who live in the community. People were able to lead a lifestyle of their choosing. They had plenty of opportunities to retain/develop life skills and increase their independence and remain part of their community.

• People were supported to have a healthy lifestyle, access healthcare support and were provided with staff who promoted good overall wellbeing. through developing relationships that were based upon mutual respect. People told us they particularly liked the caring staff who supported them.

• Management of the service had developed systems to monitor how the service was doing. This included feedback from people and using complaints to drive improvements for the benefit of people who used the service.

For more details please see the full report which is on the CQC website www.cqc.org.uk

Rating at last inspection: On 26 August 2017 we rated this service as Good.

Why we inspected: This was a scheduled inspection that was brought forward. One other location of this provider had been rated ‘requires improvement’ and we wanted to check this location had not altered. We found this service remained Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.