Updated 21 February 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
Consisted of one inspector and an assistant inspector.
Service and service type
Cambridge Care Bury St Edmunds is a domiciliary care agency. It provides personal care to people living in their own homes. People supported included older adults and people with a learning disability. Support was currently provided in Bury St Edmunds town and Sudbury and Great Cornard.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service short notice of the inspection visit because we needed to be sure the registered manager would be in and available. We visited the office location to see the registered manager and office staff; and to review care records and policies and procedures. We visited people later the same day.
What we did
We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
We visited four people during our inspection visit and spoke with one relative. We spoke to three staff during our inspection visit, the coordinator as well as the registered manager and owner of the service. We telephoned and spoke with an additional four people who used the service and five more staff.
We reviewed people’s care records, policies and procedures, records relating to the management of the service, training records and the recruitment records of care workers.