• Services in your home
  • Homecare service

Zanta Healthcare

Overall: Good read more about inspection ratings

46-48 Mere Green Road, Sutton Coldfield, B75 5BT (01384) 913223

Provided and run by:
Zanta Healthcare Limited

Latest inspection summary

On this page

Background to this inspection

Updated 2 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency and a supported living service. It provides personal care to people living in their own houses and flats and provides care and support to people living in three ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave a short period notice of the inspection because some of the people using it could not consent to a home visit from an inspector. This meant that we had to arrange for a ‘best interests’ decision to be made about this.

Inspection activity started on 28 April 2022 and ended on 6 May 2022. We visited the location’s office on 28 April and a supported living service on 2 May 2022.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people using the service and three relatives for their views about the service. We spoke with five staff including the registered manager, and care workers. Some of the people who used the service were able to talk to us. We viewed a range of records. This included five peoples care records, including, two peoples daily living records and medicine records. After the inspection site visit, we reviewed a range of quality assurance records and training records that were sent to us.

Overall inspection

Good

Updated 2 July 2022

About the service

Zanta Healthcare is a domiciliary care agency providing personal care to 43 people aged 65 and over at the time of the inspection.

The service also provides a supported living service, providing personal care for 11 people at the time of the inspection. The service provides support to people with mental health needs.

People’s experience of using this service and what we found

There were systems in place to monitor the quality and safety of the service, however, small improvements were needed in some areas. Accidents and incidents were recorded, investigated and action taken where necessary. However, the records had not been analysed to identify themes or trends and to prevent the reoccurrence of similar incidents.

People’s support needs were outlined in their care records and risks to people had been clearly defined.

Infection prevention and control practices were safe, and the registered manager carried out regularly checks on staff and audits.

People were supported by a consistent staff team, who knew them well. Staff received training and knew how to recognise the signs of abuse and how to escalate concerns. Peoples medicines were managed safely. Staff had been recruited safely.

The service worked with other professionals when needed to ensure people received support tailored to their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

The inspection was prompted in part due to concerns received about the quality of care people using the service received. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained as good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Zanta Healthcare on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.