Marsh Farm Manor Care Home

Updated 16 July 2024

Date of assessment: 28 August to 5 September 2024. We visited the service on 28 August 2024. Marsh Farm Manor Care Home can accommodate up to 66 people. At the time of this assessment there were 24 people using the service. There was a registered manager in post who had been at the service since it opened. We assessed 13 quality statements across the 2 key questions effective and well-led. People’s care records demonstrated where needed appropriate monitoring was taking place in response to any risks. People had access to healthcare and were able to see a GP if needed. Staff worked with various healthcare professionals who visited the service. Staff were aware of the Mental Capacity Act 2005 and how it applied to their work. Governance systems helped identify improvements needed and a service improvement plan was in place. The provider had various policies for workforce equality, diversity and inclusion and if needed reasonable adjustments could be provided to support staff. Staff told us they enjoyed working for the provider, however, some staff told us they did not always find the registered manager approachable and at times they did not feel they were listened to. Some staff told us they had raised concerns which had not been addressed. Staff told us they did not feel there was consistent good teamwork. Staff told us it depended on who was working. The provider told us they had carried out a staff survey prior our assessment and were waiting on results. Any concerns raised by staff would be addressed.

Updated 16 July 2024

People and relatives told us they had been involved in assessments of people’s needs prior to moving into the service. One relative said, “They [staff] did a lot to find out about [person]. They did all the assessments, and it took 2 and a half hours.” People told us they enjoyed the food. Comments from people included, “Most days there is something we enjoy. We can choose where we sit and who we sit by”, “The food is always good I can’t fault it at all. I enjoy the food here. If there is something you don’t like the cooks will do different things like jacket potatoes. There is always plenty to drink” and “The food is lovely, no problem at all. I don’t eat a lot, so I always ask for ask for a small portion and I do get a small one.” People told us they were able to make their own decisions about how they wanted their care provided. Staff listened to them and asked for their consent. Comments from people included, “You can make a choice whether you have a shower or a bath and when you want it. If you don’t want either you can have a wash” and “I think they [staff] are excellent, never say you can’t do this or that.” One person said, “The staff are very good asking my permission before they do anything.” People and relatives told us staff were good at identifying if people were unwell or needing a healthcare appointment. Comments from people and relatives included, “Staff do ask how you feel. They would notice if we didn’t get up at the usual time, somebody would see it and say what’s wrong with so and so” and “The GP comes in. If you tell the carers they would get the GP to check things.” People and relatives knew who the registered manager was and told us they thought the service was well managed. Comments about the management included, “I know who the manager is, very helpful sort of person”, “[Registered manager] is obliging and obviously easy to approach for anything personal; very personable” and “All seems to be very well managed as far as I’m concerned.”