- Homecare service
Lifeways Community Care (Warwickshire & Coventry)
Report from 17 January 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment 27 November 2024 to 06 December 2024. Lifeways Community Care (Warwickshire & Coventry) is a supported living service providing personal care to people with learning disabilities and autistic people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection there were 16 people receiving personal care. There had been improvements in the way people were supported and the service managed since our last inspection. Staff now tailored the care they provided to people so it reflected people’s interests, needs and preferences. However, some further development of systems was required to provide the registered manager with a clear overview of the care provided to people and to ensure there was a consistent approach to providing details of people’s needs when they transferred to other health services. Staff supported people in their best interests, where people wanted support to make some key decisions about their care. Staff were now confident any concerns and their feedback would be acted on. Systems were in place to safely recruit and induct new staff and to provide them with support to get to know people they cared for. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had made improvements and is no longer in breach of regulations. Person centred care was now being provided consistently across the service. Governance systems had now improved, however, some areas of governance required additional development and embedding.
People's experience of this service
People spoke positively about the service they received and had built bonds with the staff supporting them. Relatives said there had been some improvements in the care provided following new staff appointments. People’s safety needs were considered when their care was planned and provided and people were supported by staff who had been trained and understood how to support them. People were promptly assisted to access care from other health and social care professionals, so they would remain well. People’s wishes and aspirations were now consistently considered by staff when people’s care was planned and reviewed. There were increased opportunities for people to express their views on the care provided to them.