The Ruddington

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to access health and social care agencies. Staff worked to remove barriers, to ensure equal access for all. Care plans were kept up to date with people’s medical needs. People were supported to access health appointments when needed. Where external medical advice was given, this advice was then followed by the staff team.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were supported to communicate with health professionals in a way they preferred. For example, one person communicated with the care home staff by email. The staff then read the email and supported the person to phone medical professionals. People told us they were supported to access health appointments, and staff would accompany them if they wished.

Care plans were kept up to date with people’s medical needs. People were supported to access health appointments when needed. Where external medical advice was given, this advice was then followed by the staff team. People were kept up to date with nationally offered vaccines, and then supported to take these vaccines if they agreed. If a person had been too confused to make a decision on their medical needs, staff had contacted health professionals in their best interests.

Staff understood people’s needs and how to support them to access health and social care support if needed. One staff member said, “Yes, I treat people equally. For example, we always make sure people are cared for how they would like to be. If people are normally independent but sometimes need help, we will always help them, we don’t treat people different.” A visiting health professional told us that staff always contacted them if there were concerns. They also listened to any advice given. The manager told us that they ensured people are treated equally by ensuing when the initial assessment is completed, they ask about people’s needs, religion and cultural needs.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.