About the service: The Mews is a residential care home registered to accommodate up to eight people. At the time of this inspection the service was providing personal care to eight people who have a learning disability. People’s experience of using this service:
•The provider had taken action to make improvements and comply with the breaches of regulations identified at the last inspection visit. This ensured people received the appropriate care and support.
•The provider’s governance was effective in assessing, monitoring and driving improvements so people received an effective and safe service.
•People told us they felt safe living in the home and staff were aware of their responsibility of safeguarding people from the risk of potential abuse.
•Staff had access to risk assessments that told them how to promote people’s independence and to reduce the risk of harm whilst doing so.
•Staff were recruited safely and were provided in sufficient numbers to ensure people’s needs were met.
•People were supported by trained staff to take their medicines as prescribed.
•Systems and practices reduced the risk of cross infection.
•Where things went wrong, lessons were learned and action was taken to reduce the risk of this happening again.
•People were cared for by staff who were skilled and supported in their role by the registered manager.
•People were involved in their assessment to ensure they received a service the way they liked.
•People were supported by staff to access relevant healthcare services when needed.
•The environment was suitable for the people who used the service.
•People’s consent was obtained before care and support was provided and staff had a good understanding of the Mental Capacity Act 2005.
•People were cared for by staff who were kind, caring and respected their right to privacy and dignity.
•People were encouraged and supported by staff to be involved in making decisions about their care and treatment.
•People were treated fairly and were assisted to pursue social activities of their choice.
•People could be assured their concerns would be listened to and acted on to ensure they received a safe service.
•At the time of our inspection visit the provider was not offering a service to people who required end of life care.
•The culture of the home was person-centred which supported people to achieve their goals.
•People were encouraged to be involved in the running of the home to ensure the service they received met their specific needs.
•The provider worked in partnership with other relevant agencies to ensure people’s assessed needs were met.
Rating at last inspection: The service was rated Requires Improvement at the last inspection in November 2017.
Why we inspected: This was a scheduled inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner. More information is in Detailed Findings below.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk