Glendale Court

Updated 15 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 27th August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 15 September 2020

Glendale Court is a large residential care home for older people. with 37 registered places. The home occupies two houses which are joined together with an adjoining corridor. Both houses have their own staff. Glendale Court provides personal care to 37 people, at the time of the inspection there were 35 people living in the home.

People’s experience of using this service and what we found

People told us they were happy and safe living at Glendale Court. People felt that staff were kind, caring and their needs were met daily.

Staff promoted people’s privacy and dignity and their choices were respected. Care and support were delivered in a personalised way by staff who knew people’s likes, dislikes and preferences.

People were supported to take their medicines safely. However, medicines storage did not meet best practice guidelines. We made a recommendation to the provider about this.

People's needs, and choices were assessed, and their care and support delivered to achieve effective outcomes. Care plans provided staff with information and guidance about how to meet people's needs in the way they preferred. Risk assessments covered areas such as, moving and handling, falls, nutrition and hydration. Not all care plans were as detailed as they could be. We made recommendation to the provider about this.

People lived in a home that kept them safe. Staff had been recruited safely and had received training on how to recognise and report abuse. There were sufficient staff to meet people's needs in a timely manner and ensure that care was person centred.

Staff were supervised, supported and clear about what was expected of them. People's care was provided in line with best practice. People were cared for by staff who received regular training that was tailored to meet the needs of the people living in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s independence was promoted. There were areas in the home where people could meet, socialise and form friendships with each other and staff working in the home. People had the choice to engage in a variety of activities if they wished. People were supported with their dietary needs.

The environment had a homely feel and was clean and welcoming. Staff used effective infection control measures to protect people from the risk of infections.

People, relatives and staff told us the home was well led. The provider had systems and procedures to monitor and assess the quality and safety of the home. People's and relatives' views were sought, and opportunities taken to improve the home. Audits were used to assess standards and drive up improvements. Accidents and incidents were recorded and reviewed, so any problem could be identified and rectified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was good (published 1 December 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.