Archived: MASTA Travel Clinic - Nottingham

Updated 14 October 2019

MASTA Travel Clinic – Nottingham is located in a consultation room at BUPA Centre Nottingham, 4 Millennium Way West, Phoenix Park West, Nottingham, NG8 6AS.

The provider, MASTA Limited, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury and diagnostic and screening procedures from the location.

MASTA Travel Clinic – Nottingham is a private clinic providing travel health advice, travel and non-travel vaccines, blood tests for antibody screening and travel medicines such as anti-malarial medicines to children and adults. In addition, the clinic holds a licence to administer yellow fever vaccines.

Services are provided by a female nurse who is trained in travel health. The service is provided from a consultation room within BUPA Centre Nottingham.

Patients make an appointment by telephone or on the provider’s website. The service is open for consultations on Tuesdays between 8am and 5pm.

Our inspection team was led by a CQC lead inspector. The team also included a GP specialist advisor.

Before visiting we reviewed a range of information we hold about the service and information which was provided by the provider pre-inspection.

During the inspection:

• we spoke with staff
• reviewed CQC comment cards where patients shared their views
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 14 October 2019

This service is rated as Good overall. The service was previously inspected in February 2018.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

MASTA Travel Clinic - Nottingham was last inspected in February 2018, but it was not rated as this was not a requirement for independent health providers at that time. Since April 2019, all independent health providers are now rated, and this inspection was undertaken to provide a rating for this service.

The clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered people. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Five patients provided feedback about the service using CQC comment cards. Patients were very positive regarding the quality of the service provided.

Our key findings were:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Patients were treated with respect and commented that staff were kind and caring and involved them in decisions about their care.
• Services were tailored to meet the needs of individual patients.
• The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.

The area where the provider should make improvements are:

• Clearly document action taken when the medicine fridge temperature is recorded as outside the recommended range.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care