The Care Quality Commission
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Archived: MASTA Travel Clinic - Reading

Overall: Good read more about inspection ratings

BUPA Centre Reading, Centurion Court, 64 London Road, Reading, Berkshire, RG1 5AS 0330 100 4134

Provided and run by:
MASTA Limited

All Inspections

18/11/2019

During a routine inspection


We carried out an announced comprehensive inspection at MASTA Travel Clinic – Reading on 18 November 2019 as part of our inspection programme.

The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection visit. We received 13 comment cards, all of which were positive about the standard of care received.

Our key findings were:

  • There was an effective system to manage infection prevention and control.
  • The provider conducted safety risk assessments. It had appropriate safety policies, which were regularly reviewed and communicated to staff.
  • Individual care records were written and managed in a way that kept clients safe.
  • Clients’ immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing.
  • Staff recognised the importance of people’s dignity and respect.
  • Clients had timely access to initial assessment and treatment.
  • Staff felt respected, supported and valued. They were proud to work for the service.
  • Client feedback about the service was positive.
  • Information about how to make a complaint or raise concerns was available.
  • Leaders worked closely with staff and others to make sure they prioritised compassionate and inclusive leadership.
  • The service had a clear vision and values in place.
  • Staff were aware of and understood the vision, values and strategy and their role in achieving them.
  • Staff understood the requirements of legislation and guidance when considering consent and decision making.
  • Governance arrangements were in place and regularly reviewed.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

27 February 2018

During a routine inspection

We carried out an announced comprehensive inspection on 27 February 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The senior travel clinic nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

MASTA Travel Clinic Reading provides pre-travel assessments, travel vaccinations and travel health advice.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Any occupational health related services provided to clients under a contractual arrangement through their employer or government department are exempt by law from CQC regulation. Therefore, they did not fall into the scope of our inspection.

As part of our inspection we asked for Care Quality Commission comment cards to be completed by clients prior to our inspection visit. We received six comment cards, all of which were positive about the standard of care received.

Our key findings were:

  • Systems were in place to protect people from avoidable harm and abuse. When mistakes occurred lessons were learned.
  • There were effective arrangements in place for the management of vaccines and medicines.
  • The service had arrangements in place to respond to medical emergencies.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Client survey information and Care Quality Commission (CQC) comment cards reviewed indicated that clients were very satisfied with the service they received. Clients commented that they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about the service and how to complain was available.
  • There was a clear leadership structure and staff felt supported by management and worked very well together as a team. The provider was aware of and complied with the Duty of Candour.
  • There was an additional safety mechanism on the service’s computer system which automatically selected appropriate vaccinations and ensured only in date vaccinations were administered and correct serial numbers recorded.
  • Clients were given a travel health passport that contained a record of any vaccinations, useful information and contacts for when they were abroad. This included advice about drinking water and food and what to do if a client was bitten by animals or insects, which may pose a risk of infection or disease.
  • The premises were appropriate to the service delivered and were easily accessible to clients with mobility and sensory difficulties.