Updated 7 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Bedhampton Nursing Home and Specialist Care Unit is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
Prior to the inspection we reviewed all the information we held about the service including notifications received by the CQC. A notification is information about important events which the service is required to tell us about by law. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
During the inspection
We spoke with 10 people and seven relatives. We spoke with 11 members of staff including the registered manager, deputy manager, a registered nurse, a physiotherapist, care workers, a handyperson, a chef and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with one volunteer. We reviewed a range of records. This included the care and medicine records for six people. We looked at four staff recruitment and supervision records and records relating to the quality and management of the service.
After the inspection
We asked the registered manager to send us some information including rotas, the training matrix and some policies and procedures. These were sent to us. We also asked for feedback from professionals who regularly visit the service and five responded.