• Care Home
  • Care home

Archived: Bedhampton Nursing Home & Specialist Care Unit

Overall: Good read more about inspection ratings

55 Hulbert Road, Havant, Hampshire, PO9 3TB (023) 9247 5125

Provided and run by:
Cheerhealth (Bedhampton) Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

On this page

Background to this inspection

Updated 7 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector and an Expert by Experience carried out this inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Bedhampton Nursing Home and Specialist Care Unit is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Prior to the inspection we reviewed all the information we held about the service including notifications received by the CQC. A notification is information about important events which the service is required to tell us about by law. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We spoke with 10 people and seven relatives. We spoke with 11 members of staff including the registered manager, deputy manager, a registered nurse, a physiotherapist, care workers, a handyperson, a chef and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with one volunteer. We reviewed a range of records. This included the care and medicine records for six people. We looked at four staff recruitment and supervision records and records relating to the quality and management of the service.

After the inspection

We asked the registered manager to send us some information including rotas, the training matrix and some policies and procedures. These were sent to us. We also asked for feedback from professionals who regularly visit the service and five responded.

Overall inspection

Good

Updated 7 August 2019

About the service

Bedhampton Nursing Home and Specialist Care Unit was providing personal and nursing care to 39 people at the time of the inspection. The service can support up to 49 people. The service supports older people and younger adults who may have a sensory impairment or physical disability.

People’s experience of using this service and what we found

People received exceptional personalised care that met their needs and preferences. The service worked extremely hard to ensure people achieved their goals and enjoyed a good quality of life. Staff went to exceptional lengths to ensure people had access to a wide range of activities that met their individual needs. People’s communication needs were met using innovative methods and staff demonstrated a comprehensive understanding of the importance of this.

Staff were motivated to provide and maintain high standards of personalised care which treated people with dignity and respect. People and relatives consistently praised the caring nature of the staff.

People were kept safe from avoidable harm. Staff recognised the risks to people’s health, safety and well-being and knew how to support them safely. People received their medicines as prescribed. The environment was very clean and good infection control procedures were observed.

Healthcare professionals told us that the service worked very well with them, to provide good outcomes for people. People were positive about the food and drink. Staff were supported in their roles and had received training, so they were able to support people effectively.

People knew how to raise concerns. They had confidence in the registered manager and numerous complimentary comments were given about the running of the service.

A quality assurance system was in place to continually assess, monitor and improve the service. People, relatives, health and social care professionals and staff told us they would recommend the home to others.

We found the service met the characteristics of Outstanding in Responsive and Good in Safe, Effective, Caring and Well-led. More information is available in the full report.

Rating at last

The last rating for this service was good (published 31 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

There is no required follow up to this inspection, however we will continue to monitor the service through information we receive.