Divine Home Care Ltd

Updated 20 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to younger adults and older people living in their own houses. Some of the people live with physical disability, learning disability and / or dementia.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 18 June 2019 when we visited the office location and met with people in their own homes. We carried out telephone calls to people, relatives and staff on 19 June 2019.

What we did before inspection

Before the inspection we reviewed information we had received about the service since the last inspection. This included notifications about significant events and incidents that had occurred in the service. The provider had not been sent a provider information return. This is a form providers are required to send us with key information about their service, what they do well, and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We visited and spoke with two people in their own homes and three relatives about their experience of the care provided. We also spoke with the registered provider, the registered manager and three care staff.

We reviewed a range of records. This included three people’s care records and associated care records and sampled two medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 20 July 2019

About the service

Divine Homecare Ltd is a domiciliary care agency providing personal care to people who live in their own homes. The service specialises in supporting people from Asian communities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 12 people used the service.

People’s experience of using this service and what we found

People’s care plans included assessments of risks associated with their care. Staff followed the risk assessments to ensure that people received safe care. Staff knew how to respond to and report any concerns about people’s safety and well-being.

People were supported by sufficient number of staff who were safely recruited to meet their needs. Staff supported people to take their prescribed medicines safely. Staff followed good practice guidelines to help prevent the spread of infection.

People were supported by care workers who had the right skills and knowledge to provide care that met people’s assessed needs. Staff were alert and responsive to changes in people's needs. They liaised with relatives and health professionals in a timely manner which helped to support people's health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were described as kind and caring.They respected people’s privacy and dignity and encouraged people to be as independent as possible.

The provider regularly reviewed people's care to ensure the care provided reflected their current needs. Records supported staff to provide personalised care. Staff protected people from the risk of social isolation.

The provider monitored the quality of care and support people experienced and acted on their feedback to drive improvements in the service.

Rating at last inspection

The last rating for this service was good (published 8 June 2016).

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Divine Homecare Ltd on our website at www.cqc.org.uk.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.