The Thatch Dental Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

We found staff to be open and willing to provide written feedback. The provider demonstrated a transparent and open culture in relation to people’s safety. Staff told us there was strong leadership with emphasis on people’s safety and continually striving to improve. Staff told us they had clear responsibilities, roles and systems of accountability to support good governance and management and they had effective processes to support and develop staff with additional roles and responsibilities. . They were encouraged to recommend changes in the practice and where suggestions had been made, the provider listened to and acted upon them. Feedback from staff was obtained through meetings, team social media groups, and informal discussions. Overall staff told us they felt respected, supported and valued, they worked with a very friendly and supportive team. They were proud to work in the practice.

Where the assessment and information received identified any areas of concern, leaders took immediate action to address these. From the evidence provided, we noted the practice had governance systems which included policies, protocols and procedures. Staff told us in feedback that outcomes were discussed to share learning and improve the service. There were processes in place for identifying and managing risks, issues and performance. The practice responded to our concerns appropriately. The information and evidence sent to us for review was clear and well documented.

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.