03 May 2022 and 04 May 2022
During a routine inspection
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
- Staff did everything they could to avoid restraining people and there had been no restraint used since opening on 10 January 2022.
- The service gave people care and support in a safe, clean, well equipped, well-furnished, and well-maintained environment that met their sensory and physical needs.
- Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.
- Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests. However, there was no access to activities linked to work or education and all the people we spoke to who used the service said there were not enough activities.
Right care
- Staff promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care.
- People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
- People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.
- Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right culture
- People received good quality care, support, and treatment because trained staff and specialists could meet their needs and wishes.
- People were supported by staff who understood best practice in relation to the wide range of strengths, impairments, or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.
- Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.
- Carers and relatives were not always included in the planning of people’s care. Two relatives told us they were not informed about the care their relative received.