19 June 2014
During a routine inspection
Below is a summary of what we found. The summary is based on our observations during the inspection when we sought information about people's experience and gained views from people who used the service, the staff who supported them and from looking at records.
We spoke with the provider (dentist) dental nurses and receptionist, in addition to spending time with the practice manager.
Patients told us they were all highly satisfied with the service they received. They described the staff as 'brilliant and very friendly', really friendly and welcoming' and 'warm, friendly and always had a smile'. One patient said the 'dentist was very good' and another person said the dentist had a nice approach and was extremely professional'. They said they felt comfortable talking with them.
Is the practice safe?
There were adequate arrangements for cleaning the practice and managing infection control processes. The provider had safe recruitment practices and staff were supported to deliver the service well. The practice provided conscious sedation for people who were anxious about dental treatment.
Is the practice caring?
A range of general dentistry was provided along with cosmetic treatments including single visit crowns. The premises were suitable for patients who used a wheelchair.
Is the practice effective?
People told us they were happy with the service they received. The provider had obtained equipment and was to do training to use laser treatment for gum infections and reduce the use of antibiotics.
Is the practice responsive?
There were early evening appointments available for patients who worked. Arrangements were in place and staff had training to deal with medical emergencies.
Is the practice well led?
Staff meetings were held regularly. The dentist and practice manager had an open door policy so that staff could speak with them at any time.