11 October 2012
During a routine inspection
We spoke with one person who used the dental practice on the day of our visit and five people by telephone following our visit. We did this so we could gain their experiences of the service they received.
People we spoke with said they were happy with the service they received. They told us that the staff were caring and considered their anxieties and how to reduce any stress.
People said they knew how to complain but had never had cause to do so. They told us they would speak to the dentist if they were unhappy with anything. We saw there were leaflets available in the reception area which gave people information on how to make a complaint. One person commented, 'I've never had to make a complaint, but I'm sure if I did so it would be dealt with professionally.'
There was a range of information available to people attending the practice about the services provided and the costs. Useful information on maintaining good dental health and general wellbeing was available within the waiting area.
People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness. One person said, 'The whole surgery, from the minute you walk in the door, is always spotless.'