5 December 2013
During a routine inspection
People we spoke with rated the service highly. One person said "It's (the service) very good. Excellent! I'm fully informed of the costs. There is no pressure to have treatment. You only get the treatment you need." Another told us "I have no complaints whatsoever. I'm more than satisfied."
People told us they were involved in their treatment plans and their permission was always sought before any treatment commenced. We saw patients had a detailed treatment plan which they signed as consent to the treatment and costs. Staff explained the actions they would take if people with impaired mental capacity were unable to consent to treatment. Staff we spoke with were aware of the legal requirements of consent with regards to treatment for children.
We found the provider had procedures to ensure other healthcare professionals who may have been involved in people's care were kept fully informed of the outcome of the treatment. We saw from people's records appropriate referrals were made to other healthcare professionals.
The provider had appropriate information in the practice and on the website to inform people of the complaints procedure.
Equipment used was fit for purpose and regularly maintained.