8 March 2012
During a routine inspection
Patients told us they were given various information about their treatment and knew what to expect.
Most of the people we spoke to had been at the practice for many years. They explained that they felt the level of service was; 'excellent'.
One person told us that all their family came to the practice after hearing a recommendation about the dentist many years ago.
Everyone stated they were always consulted and they gave full consent about their treatment and check ups. Most people were aware of their costs and treatments. Patients told us they were always asked to sign forms when they visited the practice.
One person was new to the practice and although they advised they had not needed any treatment as yet they did have regular check ups. Everyone was happy with the level of service and care offered.
We asked about the practices complaints procedures and two patients told us they had information and would raise this with the staff if needed.