About the service.St Joseph’s Nursing Home provides personal and nursing care for up to 41 people of all ages. They were providing care for 36 people at the time of the inspection.
People’s experience of using this service and what we found
The service was safe, and people were protected from harm. Staff were knowledgeable about safeguarding adults from abuse and knew what to do if they had any concerns and how to report them. Risk assessments were thorough and personalised.
Staffing levels were meeting the needs of the people who used the service and staff demonstrated they had the relevant knowledge and skills to support people with their care. Safe recruitment practices were in place. People’s medicines were managed and administered safely. The service was clean and infection control procedures in place and lessons were learnt when things went wrong.
The service was effective. Training was provided on a regular basis and updated. People were supported with maintaining a balanced diet and enjoyed the food provided. Staff liaised well with health professionals to ensure people were kept as well as could be.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People and their family members told us staff were caring and kind. They said they were involved in discussions about their care. People were treated with respect and their privacy and dignity protected.
Care plans were detailed and contained relevant information about people who used the service and their needs. People had access to a range of individual and group social and leisure activities which they enjoyed. Concerns and complaints were listened to and fully investigated. People were well looked after at the end of their life.
The service was well led by an established and experienced management team and consistent team of staff. Staff were well supported and spoke highly about working for the service. A quality assurance process was in place which ensured the service was safe and met the requirements of the law.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection. The last rating for this service was Good. (19 December 2016).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor the information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.