9 November 2011
During a routine inspection
A person we spoke with told us, 'It's a nice place, I like living here.' People we spoke with were positive about their involvement in activities. One person told us, 'You have opportunity to do what you want. You can go out on your own and that; it's very nice. You can be more independent.' Another person said, 'I do a lot more things here which we didn't do at my previous home.'
People we spoke with told us they felt safe in the home. One person said, 'I feel safe in here.' Another person told us, 'I feel safe here. I don't like arguing and fighting ' I've not done that lately.'
People spoke positively about the staff who worked with them. One person told us, 'All the staff are all right. I get on with them all.' Another person said to us, 'We've got good staff. Everyone has a good key worker; I like my key worker.' People told us that staff were supportive.
People confirmed to us that they attended resident meetings once per month. People also confirmed to us that they knew about the complaints procedure.