1 February 2013
During a routine inspection
People that used the practice told us that they were supported to be involved in all aspects of their treatment. Everyone told us that they were able to choose and were made aware of the costs of any treatment. People we spoke with were very complimentary about the practice saying, 'The service is brilliant".
The practice demonstrated that the procedures to provide a clean environment for people's dental care and treatment were effective. We saw all dental instruments used were thoroughly cleaned and sterilised between each use.
Staff we spoke with told us that they were supported by the practice manager and received the training they needed to deliver good quality care and support. They also confirmed that they met regularly as a team.
The practice had robust systems in place for the management of complaints. We saw that any complaints were properly managed and responded to.