- Homecare service
Guardian Homecare (Basildon)
Report from 16 April 2024 assessment
Contents
Ratings
Our view of the service
Guardian Home Care is a domiciliary care agency, at the time of our assessment they were supporting approximately 122 people with a regulated activity of personal care. The assessment took place from the 25 April to 13 May 2024. The assessment was completed to follow up on the last inspection to see if improvements had been made. We found improvements had been made to the management of medicines and governance arrangements and the service was no longer in breach of the regulations.
People's experience of this service
People and relatives felt supported by the service and were satisfied with the care they received. They had consistent staff who they were familiar with and who knew their needs and respected their preferences. They felt listened to when voicing their views and any concerns were picked up and dealt with by the management team.