19 September 2013
During a routine inspection
We saw that policies and procedures were accessible to staff and emergency medical equipment was in place. Decontamination processes were followed and hygiene procedures adhered to, minimising the risk of cross infection.
We looked at a sample of electronic records, which were factual and up to date. Patients' medical information, treatment plans and personal preferences were reviewed and updated.
We spoke with two members of staff who demonstrated an understanding of safeguarding processes and capacity issues.
We spoke with five patients who were all positive about their treatment at the practice. One patient described the staff as, 'Friendly and polite', whilst another commented that the service was, 'prompt and efficient'. A third person said, 'The service is excellent, I have no problems'.
We saw the complaints procedure and that patient feedback was sought by the practice. This was used to inform improvements to the service. Audits were regularly undertaken and the results acted upon if necessary.