11 June 2013
During a routine inspection
We observed staff giving patients a treatment plan after their consultation with the dentist. This made sure they received sufficient information about their treatment options so they were able to make informed decisions about what treatments were best for them. A patient told us the dentist had explained everything to them about their treatment and all their appointments had been booked in advance.
We found the dental practice to be clean and tidy. Staff were working in accordance with infection control policies and procedures to prevent, detect and control the spread of infection.
Staff had access to training and support. This meant they had the skills, knowledge and expertise to provide care and treatment to patients safely. The staff we interviewed told us they had access to a good training programme.
Systems were in place to assess the monitor the quality of the service provided at the dental practice. We saw a number of audits (checks) which showed how this was achieved. Improvements had been made where necessary to ensure patients received safe and effective treatment.