The Care Quality Commission
  • Dentist
  • Dentist

Archived: Ferndale Dental Clinic

Ferndale, Estcourt Street, Devizes, Wiltshire, SN10 1LQ (01380) 725225

Provided and run by:
Ferndale Dental Clinic Limited

Important: The provider of this service changed. See new profile

All Inspections

1 August 2013

During a routine inspection

We spoke with people visiting the practice on the day of our inspection. All those we spoke with said they were happy with the care and treatment they received. One person said: "the staff are kind and caring. This is definitely an excellent place". Another said: "I'm an NHS patient now but was private before. They don't treat me any differently and it's just as good as it's always been." We were told the reception staff were "very welcoming and make you feel at home." One person said: "I have no complaints, and I've been coming here for over 30 years. I wouldn't want to go anywhere else." Another person said: "I have recommended them to other people who I know have been very pleased with coming here."

People said they could get appointments to suit them, including for urgent treatment. There were arrangements for people to get help when the practice was closed. The dentists talked to people about their general health and made sure the practice had all the relevant information before treating someone. All staff we met knew how to act in the event of a medical emergency and the practice had the required emergency equipment.

The dentists took time to explain the risks and benefits of any treatment. People said they made up their own mind about how to progress and could withdraw consent at any time.

The practice and equipment was clean, tidy and well organised. Decontamination of dental instruments and equipment was carried out safely and effectively and in accordance with technical requirements.

Staff were recruited safely and had relevant external checks prior to taking up their position.