31 May 2013
During a routine inspection
People confirmed they had the consultation procedure, cost of treatment and any risks attached explained to them.
They told us they were treated with dignity and respect by staff.
They said they thought the practice was kept clean, tidy and observed their right to privacy.
We saw that there were suitable numbers of qualified staff who treated people in a helpful, friendly and knowledgeable way.
The practice was clean and there were effective infection control quality assurance systems in place.
The records were kept were up to date and there was a complaints procedure that was accessible to people using the service.