27 February 2012
During a routine inspection
People said they were fully involved in decisions about their treatments and the dentist was very good at explaining the treatment they received. People told us the dentists gave them information about the treatment options and the costs were explained.
All the people we spoke with told us that they made routine check up and follow up appointments before they left the dentist. They also told us that there were very rarely long waiting times to be seen by the dentist. However if the dentist was running a little behind each person told us they were kept informed about the delays. The three people we spoke with said that if they needed an emergency appointment they would be seen the same day.
Everybody we spoke with told us staff were friendly, approachable and professional. People told us if they had any concerns or complaints they would discuss them with members of staff, the practice manager or the dentist.
People told us they were happy with the care they received and no concerns were expressed about the treatment provided at the practice.
All the people we spoke with told us that the practice was always clean, tidy and they had no concerns with the standards of hygiene.