22 January 2014
During a routine inspection
People were confident that their needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan.
We found equipment used in the service was appropriately maintained to ensure people were not at risk from the use of unsafe equipment.
There were effective systems in place to reduce the risk and spread of infection. Staff were knowledgeable on infection control processes.
We found the service had an effective recruitment and selection procedure in place to ensure staff were appropriately recruited. There were systems in place to deal with comments and complaints including providing people who used the service with information about the process.