6 November 2012
During a routine inspection
People using the service spoke very positively about the staff team and told us they found all staff to be friendly, polite and considerate. When asked, people told us that their privacy had been maintained, and their dignity respected. There was no concern that confidently had been compromised.
Without exception we were told that the staff team were helpful and caring with one person saying, 'They do everything well, being the way they are is just wonderful. I am not a good patient but I cannot praise them enough. I have total confidence in them'.
People also confirmed that treatment options, along with any risks and charges were clearly explained. One person said, 'I was given the two options and we talked about each. In the end I decided to go for one option but knew that if it did not last, I could then have the second option'.
People also told us that they felt safe when visiting the dental practice. One person told us that he had visiting the dental practice for many years but never had any occasion to complain. However this person was confident that any concerns would be acted upon and addressed.