The Care Quality Commission

Archived: Brocklehurst Dental Practice

202 White Lion Road, Amersham, Buckinghamshire, HP7 9NU (01494) 763353

Provided and run by:
Brocklehurst Dental Practice

Important: The partners registered to provide this service have changed. See new profile

All Inspections

9 May 2013

During a routine inspection

The people we spoke with expressed a high level of satisfaction with the service. They told us staff were friendly and professional. They said they were always given a full explanation of the outcome of examination and of any treatment proposed. They told us they had confidence in the staff and had never had treatment which they did not think was necessary. People said they had not encountered problems in getting an appointment and did not usually have to wait long before being seen by a dentist or hygienist.

Records included details of medical history, clinical examination, the outcome, and where required, recommendations for treatment and follow up. Written consent was on file where a treatment plan had been drawn up. The service had arrangements in place to protect people from abuse. Those included policy guidance, information, and staff training.

Procedures for protecting people from the risk of infection were in order. Those included a member of staff with lead responsibility for monitoring infection control procedures, the organisation of work in key areas, and periodic audit of the arrangements. Copies of procedures, schedules of tasks and responsibilities, and records of tasks carried out were readily available.

Arrangements for the induction of new staff and for staff training and continuing professional development aimed to ensure staff had the knowledge and skills to meet the needs of people using the service.