Archived: PRC Outreach Services

People told us and we saw evidence that pre-care assessments including risk assessments of peoples' needs were provided to ensure the agency could deliver the required level of care. The care plans we reviewed were sufficiently detailed to direct and inform staff about how care was to be provided. We saw evidence of regular reviews of care plans to ensure the care provided took account of any changes that had occurred.

PRC Outreach Services had an effective and robust system in place to ensure the necessary checks were completed before a person was employed by the company.

The registered manager ensured people received a high standard of care by asking people about the service and also assisting with supporting people in their own homes.

Documents were kept securely and in line with legislation. The care plans had been reformatted to ensure all the information was accurate and any risks were identified.

People told us that the staff that visit them were usually good timekeepers, that it was usually the same carers, and they were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. They said that they had confidence in the agency, and without exception, all the comments received were positive. Comments included: 'We have always been welcome to voice our opinion'; 'Social services should be very happy to have a provider of this calibre in Cornwall'; and, 'truly excellent care we receive'.

We found the care provided met people's expectations and needs. The agency's records did not always reflect the care provided, and they did not demonstrate the assessments and efforts made to minimise risk to staff and others.