Newbridge House

Updated 14 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 22 December 2020 and was announced.

Updated 14 January 2021

About the service:

Newbridge House is a ‘care home’ without nursing and is registered to provide accommodation and support for 30 people. At the time of our inspection, there were 27 people living at the service. People living at Newbridge House were older people, some of which were living with dementia.

People’s experience of using this service:

People were happy living at Newbridge House, felt safe and enjoyed their lives there. They received personalised care and support which met their needs and preferences. Each person had a care plan which included the information required.

People received care, support and empathy from staff. This was particularly good when people were at the end of their lives. The service ensured people received the care and support they wished for. Relatives praised the care, understanding and support given to family members. They spoke of staff having compassion, love, kindness and empathy.

Risks to people’s health, safety and well-being were assessed and acted upon. Accidents and incidents were analysed to identify any patterns or trends. People were protected from potential abuse by staff who had received training and knew how to raise concerns.

Where specialist advice was sought, the service contacted the appropriate professionals.

People received their prescribed medicines safely and enjoyed a variety of meals offered. The building had been adapted in places to make life easier for people living with dementia.

Staff were safely recruited which ensured they were suitable to work with vulnerable people. Staff undertook training and supervision in their roles to care for people properly. Staff were motivated in their roles and enjoyed their jobs. They felt listened to and that their opinions mattered. They worked together to give positive outcomes to the people they were looking after.

People were supported by kind and caring staff who worked hard to promote independence and a sense of well-being. Positive and trusting relationships had been built up and staff knew people and their families well. People were treated with privacy and dignity and spoken to in a respectful way. The service ensured people were not discriminated against and promoted equality and diversity.

There was strong leadership at the service and a ‘family feel’ atmosphere. The registered manager was respected and well thought of by staff. There was an open and positive culture where people and staff could raise any issues or concerns. The service had received many positive compliments on the care people had received.

There were effective quality assurance systems in place to assess, monitor and improve the quality of the service provided. People, relatives and professionals’ views were regularly sought and acted upon.

Rating at last inspection:

At the last inspection on 20 September 2016 the service was rated good in all areas and as an overall rating.

Why we inspected:

This was a planned comprehensive inspection based on the last report rating.

Follow up:

We will continue to monitor the intelligence we receive about the service. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk