Sunnyside Care Home

Updated 3 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 22 February 2022 and was announced. We gave the service a day’s notice of the inspection.

Updated 3 March 2022

Sunnyside Residential Home is a care home for up to 14 people. The home specialises in the care of older people. At the time of this inspection there were 12 people living at the home.

At the last inspection in August 2015, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good

People were supported by sufficient numbers of staff to keep them safe and meet their needs. There were policies and procedures in place which minimised the risks of abuse to people. Where concerns had been raised the registered manager had worked in partnership with relevant organisations to make sure people were safe. One person told us, “I feel safe. I have that feeling that whatever happens they will take care of me.”

People were supported by staff who had the skills and knowledge to effectively meet their needs. When required, staff assisted people to access health and social care professionals to ensure they received the care and treatment they needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff at the home were kind and caring. People’s privacy was respected and people were able to socialise or spend time in the privacy of their rooms. One person told us, “I like it here. I can have privacy when I want it. You can please yourself.” People were involved in decisions about their care and were able to make choices on a day to day basis.

People received care and support in accordance with their individual wishes and needs. People were able to follow their own routines and make decisions about how they spent their time. There were organised activities arranged each day which people could take part in if they wished to. One person told us, “There’s always plenty to do here.”

There was a registered manager in post who was well supported by the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There were systems in place to monitor the quality of care provided and to seek people’s views. The registered manager was very visible in the home and people felt able to raise concerns. One person said, “I would complain if there was anything to complain about but I always feel very well looked after.”

Further information is in the detailed findings below