Kingsbury Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to do things they liked and to remain as independent as possible. Staff consistently created lots of opportunities for people to enjoy a range of events in the home, trips out and to celebrate occasions important to them. Activities on offer were person-centred, based on people’s likes, wishes and life stories and included the local community. Staff tailored the offer to ensure good quality of life and recorded people’s achievements, good outcomes, and feedback. People were involved in their care and their suggestions were listened to by staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives told us they were supported to do things they liked, and staff consistently went an extra mile to enable them to have a good quality of daily life. Several people told us there were things to do in the home and that they are encouraged to join in. One person told us about their trip out on the day and commented there were regular outings arranged. Relatives complimented staff on organising and supporting people to keep active, to enjoy family and wider cultural events and to link with their local community. Relatives comments shared with the provider included, “It really lifted [person’s] spirits and she has been chatting about (an outing organised by staff) non-stop. All the staff who took the residents seemed to have planned it so well and went over and above beforehand. We really appreciate all the work that went into making this such a lovely fun day”, “[Person’s enjoyment during an activity] was joyful to witness and brought tears to my eyes, as I have not seen him smile like that in a very long time”, “A big thank you to everyone at Kingsbury for all the care and kindness you gave [person]. It is often the little things (the relative gave individual examples) that shows me the person on duty is really thinking about the resident. These additions are what makes a good carer stand out from a person simply carrying out their duties.” Other relatives said their loved ones were ‘sparkly and happy’, ‘coming out of their shell that little bit more each day’, ‘having a meaningful life again’, making ‘treasured memories’, supported to ‘keep fit, healthy and happy’.

Staff told us about numerous opportunities that were provided to people to enjoy different activities, events and outings which had a positive impact on their wellbeing and quality of life. One staff member said, “People can do whatever they choose, this is their home, we are just here to support them.” Another staff member said, “I see assisting and helping people as a point of joy. Making people happy and putting smiles on their face, helping them, supporting them in choices they make.”

Staff supported people to do what they liked and wanted to do throughout the day. People were encouraged and asked for their opinions and choices. People were helped to feel in control of their care. For example, we saw a member of staff approaching a person, greeting them and asking if they could sit next to them to assist them before helping them to eat their meal. There was friendly humour in staff interactions with the residents.

Staff provided truly person-centred care in how people were supported to spend their days doing things they liked, how they were interacted with and listened to. Staff were very enthusiastic and proactive in creating different opportunities for people. Staff significantly improved people’s access and choice of things to do which had positive impact on people. The activity coordinator was facilitating, but people were encouraged to voice their opinions and were the ones driving the activity offer in the home. People were supported to regularly go out where they said they wanted to go. For example, trips had been organised to the seaside, for a boat ride supporting local charity, to London to visit a museum, to the pub. A range of events involving people’s families, neighbours and local services were also organised, so people felt valued and connected. People’s individual needs, such as culture, physical and mobility needs or the things important to them were also considered and catered for. Staff recognised and celebrated people’s achievements and when they managed to support people to have a great day.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.