We carried out a review of the data available to us about Saint Andrews Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Saint Andrews Limited, you can give feedback on this service.
Saint Andrews Limited provides a personal care service to people in their own homes within Oxfordshire. On the day of our inspection 47 people were receiving a personal care service.
At the last inspection, the service was rated Good.
At this inspection we found the service remained Good.
Why the service is rated good:
People remained safe receiving care from Saint Andrews Limited. There were sufficient staff to meet people's needs. Risk assessments were carried out and promoted positive risk taking, which enabled people to live their lives as they chose. People received their medicines safely.
People continued to receive effective care from staff who had the skills and knowledge to support them and meet their needs. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to access health professionals when needed and staff worked closely with people's G.P's to ensure their health and well-being was monitored.
The service continued to provide support in a caring way. Staff supported people with kindness and compassion. Staff respected people as individuals and treated them with dignity. People were involved in decisions about their care needs and the support they required to meet those needs.
The service continued to be extremely responsive to people's needs and ensured people were supported in a personalised way. People's changing needs were responded to promptly and the service and staff went the extra mile to improve people’s lives.
The service engaged people with fundraising events for local and national charities and maintained links with the local community. People told us this had a positive impact on their lives.
The service was led by a registered manager who promoted a service that put people at the forefront of all the service did. There was a positive culture that valued people, relatives and staff and promoted a caring ethos. A strong team culture existed in the service which included all staff, management, the owner and the provider. Both the owner and provider provided strong support and leadership for the team. The registered manager and staff strived to continually look for ways to the service.
Saint Andrews Limited provides a personal care service to people in their own homes within Oxfordshire. On the day of our inspection 39 people were receiving a personal care service.
There was a registered manager in post. However, on the day of our inspection the registered manager was unavailable. The service was being managed by the operations manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they were safe. Staff understood their responsibilities in relation to safeguarding. Staff had received regular training to make sure they stayed up to date with recognising and reporting safety concerns. The service had systems in place to notify the appropriate authorities where concerns were identified.
Where risks to people had been identified risk assessments were in place and action had been taken to reduce the risks. Staff were aware of people’s needs and followed guidance to keep them safe. People received their medicine as prescribed.
There were sufficient staff to meet people’s needs. Staffing levels and visit schedules were consistently maintained. People told us staff were rarely late and they had not experienced any missed visits. The service had robust recruitment procedures and conducted background checks to ensure staff were suitable for their role.
Staff understood the Mental Capacity Act (MCA) and applied its principles in their work. The MCA protects the rights of people who may not be able to make particular decisions themselves. The operations manager was knowledgeable about the MCA and how to ensure the rights of people who lacked capacity were protected.
People told us they were confident they would be listened to and action would be taken if they raised a concern. We saw complaints were dealt with in a compassionate and timely fashion. The service had systems to assess the quality of the service provided. Learning needs were identified and action taken to make improvements which promoted people’s safety and quality of life. Systems were in place that ensured people were protected against the risks of unsafe or inappropriate care.
Staff spoke positively about the support they received from the registered manager. Staff supervision and meetings were scheduled as were annual appraisals. Staff told us the registered manager was approachable and there was a good level of communication within the service.
People told us the service was friendly, responsive and well managed. People knew the managers and staff and spoke positively about them. The service sought people’s views and opinions and acted upon them.