Updated 16 February 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: This inspection was completed by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type: Sanctuary Supported Living (Greenwich Care Services) provides care and support to people living in five separate ‘supported living’ settings, so they can live as independently as possible.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection site visit took place on 17 December 2018 and was announced. We gave the service 5 days’ notice of the inspection site visit because we needed to be sure people using the service would be available to speak with us, either in person or on the telephone.
The inspection site activity started and ended on 17 December 2018. We visited the office location which was on the same premises as the block of flats used for one of the supported living schemes.
What we did:
Before the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and accident and incidents. The provider completed a provider information return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authorities who commission services from the provider and professionals who work with the service. We used all this information to plan our inspection.
During our inspection we spoke with four people to gather their views about the service. We spoke with four staff including the registered manager, assistant manager and two project workers.
We reviewed a range of records. This included five care plans, risk assessment and medicines records. Four staff files including recruitment, training and supervision records. We also reviewed records used in managing the service including policies and procedures, audits, minutes of meetings and surveys.