Archived: Manorcourt Homecare

Updated 19 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 12 April 2018 and was announced.

We gave the service 48 hours’ notice of the inspection visit because we needed to be sure that the registered manager would be available.

Inspection activity started on 12 April 2018 and ended on 20 April 2018. It included reviewing documentation, speaking with people who used the service and their relatives. We also spoke with staff. We visited the office location on 12 April 2018 to see the manager and office staff; and to review care records and policies and procedures.

Prior to the inspection we spoke with the local authority and we checked the information we held about this service and the service provider. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we spoke with people and their relatives and spoke with staff. We reviewed records of peoples care, medication records and records relating to the management of the service.

During our inspection we spoke with four people who used the service and two relatives. We also spoke with the registered manager, the provider’s regional manager, the provider’s quality assurance officer, the office administrator, one team leader and four care staff.

We reviewed four people’s care records, eight medication records, four staff files and records relating to the management of the service, such as quality audits and staff training.

Updated 19 May 2018

This announced comprehensive inspection took place on 12 April 2018 when we carried out a visit to the office. We also carried out telephone calls to people who used the service and staff on 13, 19 and 20 April 2018.

At the last inspection in September 2016 we found that medicines were not managed safely. This was a breach of Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read the report from this comprehensive inspection by selecting the 'all reports' link for Manorcourt Homecare on our website at www.cqc.org.uk.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults.

Not everyone using Manorcourt Homecare receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection 24 people were using the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives knew the manager and were able to see them when required.

There were processes in place to protect people from avoidable harm and staff were aware of their responsibilities to report them. Risks to people were assessed and managed appropriately.

Staff had been recruited using a robust recruitment process. There was enough trained staff to support people with their needs. Staff had attended a variety of training to keep their skills up to date and were supported with regular supervision.

Systems were in place for the safe management of medicines and people were protected by the prevention and control of infection.

The provider had processes in place to learn from investigations if or when things went wrong.

People could make choices about their food and drink and were provided with support when required.

Staff would access additional health care professionals to ensure people received effective care or treatment if and when required.

Staff gained consent to care before supporting people; this was sought in line with legislation. Staff treated people with kindness and compassion. People were treated with dignity and respect, and had the privacy they required.

People’s needs had been assessed prior to them receiving care visits. Care and support plans were personalised and reflected people’s individual requirements. People and their relatives were involved in decisions regarding their care and support needs.

There was a complaints procedure in place and people knew how to complain.

The provider had a clear vision, and were open and transparent. Quality monitoring systems were in place and were effective and staff were involved in developing the service.

Further information is in the detailed findings below.