We carried out a review of the data available to us about The Pines Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Pines Home Care, you can give feedback on this service.
There was a registered manager who had been in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service provides personal care for people with a learning disability in their home.
Relatives told us they felt their family members were safe when receiving support from the agency. Staff knew how to recognise and respond to any signs of abuse.
Risks to people’s safety were assessed and managed to minimise risks. Staff followed any risk management plans in place for people.
Medicines were managed safely and stored securely. People received their medicines as prescribed by their GP.
Staff knew people well and understood their needs and the way they communicated. People received care and support in a personalised way. This meant people were able to increase their independence, achieve and try new experiences. The impact this had on the individuals was outstanding and had resulted in them being settled, content and calm and helped them to lead full and active lives.
Staff were caring and treated people with dignity and respect. People and staff had good relationships. People were supported to take part in activities and try new experiences and to access the community.
People received the health, personal and social care support they needed. People’s health conditions were monitored to make sure they kept well.
Staff received an induction, core training and some specialist training so they had the skills and knowledge to meet people’s needs. Staff were recruited safely and people were involved in the recruitment of staff. There were enough staff to meet people’s needs.
The service was very well-managed with a clear management structure in place so that people received a personalised service.
There were systems in place to monitor and drive improvements in the safety and quality of the service provided.