29 January 2014
During a routine inspection
We saw that people's needs were assessed and documented to ensure that the doctors had appropriate information to diagnose and prescribe treatment. Records were well maintained to ensure continuity of care and evaluate progress.
We saw that medicines were correctly obtained and prescribed but were not stored safely and securely. We observed that the provider immediately took steps to make the medicines secure.
Through talking to staff and looking at staff files we were able to see that people's health and welfare needs were met by staff that were appropriately qualified and trained.
The provider had systems in place to deal with comments and complaints and there was information available to people using the service about how to raise a concern or make a complaint.