15, 16 and 31 July 2014
During a routine inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by the Care Quality Commission (CQC) which looks at the overall quality of the service.
This was an unannounced inspection. The last inspection took place on 20 March 2014 and the provider was compliant with the regulations we checked.
Woodlands Care Home provides personal care for up to 17 people with dementia care needs in single bedrooms. At the time of the inspection the home had no vacancies.
The registered manager has worked at the service for several years. A registered manager is a person who has registered with the CQC to manage the service and has the legal responsibility for meeting the requirements of the law, as does the provider.
People and their relatives were happy with the care provided and told us they felt safe and staff treated them with dignity and respect. We found the service to be meeting the requirements of the Deprivation of Liberty Safeguards (DoLS) and Mental Capacity Act 2005 (MCA).
We identified some shortfalls with medicines management, which could place people at risk of not receiving their medicines safely. This was a breach of the regulation in relation to medicines management. You can see what action we told the provider to take at the back of the full version of the report.
Staff understood safeguarding and whistleblowing procedures and were clear about the process to follow to report concerns. Staff we spoke with and records we saw confirmed recruitment and training procedures were being followed. Staff demonstrated an understanding of people’s individual needs and wishes and knew how to meet them.
People using the service, relatives and staff said the manager was approachable and supportive. Systems were in place to monitor the quality of the service and people and relatives felt confident to express any concerns, so these could be addressed.