Updated 28 August 2024
We carried out this announced on-site assessment on 7 January 2025. We found the practice had not met all regulations. The practice did not have effective systems to manage risks. Recruitment procedures broadly reflected current legislation. Improvements were needed to ensure evidence of conduct in previous employment and Disclosure and Barring Service (DBS) checks were requested at the point of employment. The practice did not have an effective system to monitor staff training to ensure action could be taken quickly if training requirements were not being met. There was ineffective leadership and a lack of culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice is in Winchmore Hill, in the London Borough of Enfield and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking spaces were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with the principal dentist, 1 dental nurse, 1 receptionist and the practice manager, who was also a registered dental nurse. The provider was not complying with all regulations. Full details of the regulations the provider was not meeting are within the assessment findings below. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.