4 July 2013
During a routine inspection
We found that staff were supported, trained and experienced in their roles and were encouraged to develop their skills further. We saw that equipment, including infection control equipment, was properly maintained and serviced. We looked at records of infection control procedures and found them to be effective.
We found that the service had an effective complaints procedure in place and a comprehensive auditing procedure to monitor its quality. We saw that people who use the service were asked for their views on it and that these were acted on.