The Care Quality Commission
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Kings Lynn Supported Living

Overall: Good read more about inspection ratings

South Wootton Community Hub, Grimston Road, Kings Lynn, Norfolk, PE30 3HU (01553) 614908

Provided and run by:
Independence Matters C.I.C.

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

Kings Lynn Supported Living is set across three properties and a flat in Kings Lynn. The service provides support to people with a learning disability and autistic people, as well as those living with with physical disabilities and sensory needs. There were 13 people in receipt of personal care living within the service at the time our assessment. We conducted an announced site assessment of the service on the 30 September 2024, and 7 October 2024. We carried out a further out of hours assessment on 4 November 2024. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: Model of care and setting maximised people’s choice, control and independence. People were involved in assessments of their needs. People were proactively supported to make decisions about their daily life and plan for the future. Risks were not always assessed formally, but we observed staff proactively working to help keep people safe. People were given information in an accessible way to support choice and decision-making. Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff protected people’s dignity and treated people kindly and with respect. Staff told us they were valued and supported in their roles. This helped them meet people’s needs. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. There were gaps in some processes, however the service responded to these gaps and took steps to improve systems for oversight and governance. There was a positive and open culture. Leaders worked well in partnership with other professionals. Legal and regulatory requirements were met.

12 June 2017

During a routine inspection

This inspection took place on 12 June 2017. Kings Lynn Supported Living supports people who have a learning disability or mental health needs with personal care in their own home. Support is provided through domiciliary care home visits and also through the provision of supported living services. At the time of the inspection visit the service was providing support to 11 people.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives told us they were happy with the service provided by Kings Lynn Supported Living. Staff were described as kind, caring and committed. Observations of interactions between staff and people who used the service demonstrated people were happy and content.

During this inspection people said they felt safe and that staff treated them well. Safeguarding adults' procedures were in place and staff understood how to protect people from the risks associated with abuse. Risks associated with peoples support were identified, assessed and recorded. Suitable recruitment procedures were in place. Staff told us they were unable to commence work without appropriate checks taking place. There was a whistle-blowing procedure available and staff said they would use it if they needed to.

At the supported living services we visited we observed staff responded in a timely manner and people did not have to wait to have their needs met. We observed staff demonstrating patience with people and taking time to sit with them to offer companionship and comfort. People were given time to carry out tasks as a means to promote independence and were not rushed.

Staffing arrangements were personalised to fit around the needs of the people who used the service. People told us support from staff was flexible and varied to meet their needs. This enabled people to have active lives in their community. We saw evidence of people being supported to take part in voluntary work and activities of their choosing.

Detailed person centred care plans were in place for people. Care plans covered support needs and personal wishes. Plans were reviewed and updated at regular intervals and information was sought from appropriate professionals as and when required. Consent was gained wherever appropriate.

People's healthcare needs were monitored and referrals were made to health professionals in a timely manner when health needs changed. We saw evidence good health was promoted throughout the service. Documentation regarding health needs of each person was detailed and concise. We saw evidence that the service worked with health professionals to ensure people's dietary needs were addressed and managed in a safe way.

We saw evidence staff had been provided with relevant training to enable them to carry out their role. Staff told us they received supervisions and appraisals as a means for self-development. Staff had received training in The Mental Capacity Act 2005 and the associated Deprivation of Liberty Standards (DoLS.) We saw evidence these principles were put into practice when delivering care.

People were happy with the service provided and had no complaints. They told us they were confident any concerns raised would be dealt with efficiently and appropriately by management. We saw systems were in place for dealing with complaints.

The service had implemented a range of quality assurance systems to monitor the quality and effectiveness of the service provided. Systems were in place to monitor and manage risk. Risks were reviewed on a monthly basis and a record was kept to show reviews had taken place. Staff were positive about the way the service was managed. They told us the service was well-led and there was good communication.