Archived: Woodland View Short Breaks

Updated 19 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. At our last inspection in November 2015 we rated this service as Good and on this inspection we found the service remained Good.

Woodland View Short breaks is a care home. People in homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The care home provides respite and emergency care whilst people are looking for their new home. The service has accommodation for up to ten people; sixty eight people currently use the service throughout the year. There are nine ensuite bedrooms and one self-contained flat. There are large communal areas and bathing facilities designed to meet the need of people with a physical disability. The service is in the grounds of a complex of apartments and has a private garden and parking area.

The people who use the service have learning disabilities and the care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

We used information we held about the service and the provider to assist us to plan the inspection. This included notifications the provider had sent to us about significant events at the service. We also used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We produced an inspection plan to assist us to conduct the inspection visit. The inspection was unannounced and completed by one inspector completed on 15 December 2017.

People who lived at the home had limited levels of verbal communication to be able to give us their feedback of the care they received. Therefore, we observed the interaction between people and the staff who supported them throughout the inspection visit. We also spoke with three relatives about their experience of the care that the people who used the service.

We spoke with the administrator, and four members of care staff; we spoke with the manager following our inspection to give feedback about our visit. We reviewed care plans for three people to check that they were accurate and up to date. We also looked at the systems the provider had in place to ensure the quality of the service was continuously monitored and reviewed to drive improvement.

Updated 19 January 2018

This was an unannounced inspection on 14 December 2017 carried out by one inspector. Woodland view short breaks provide respite care and emergency care whilst people are looking for their new home. The service has accommodation for up to ten people which includes nine ensuite bedrooms and one self-contained apartment; sixty eight people currently use the service throughout the year.

There was a manager for the service who was completing the process to become a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection in November 2015 we rated this service as Good and on this inspection we found the service remained Good.

People continued to receive safe care. Risks to people’s health and wellbeing were assessed and plans were in place to monitor people and to assist them in a safe manner. The staff understood how to protect people from harm and were confident that any concerns would be reported and investigated by the manager. People were helped to receive their medicines as prescribed and there were safe recruitment procedures in place to ensure new staff were suitable to work with people.

People continued to receive effective care. Staff were supported and trained to ensure that they had the skills to support people effectively. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible. People were able to make decisions about how they wanted to receive support to ensure their health needs were met. When people required assistance to eat and drink, the provider ensured that this was planned to meet their preferences and assessed need.

The care people received remained good. People knew staff well and their privacy and dignity were respected and upheld by the staff who supported them. Staff understood how people communicated and they supported them to make choices about their care. People continued to have relationships with people who were important to them.

The service remained responsive. People had care records that included information about how they wanted to be supported and this was reviewed to reflect any changing needs. There were enough staff to meet people’s needs and to ensure that they could go out and continue with their hobbies and interests. People knew how to raise any concern and staff were interested in resolving these.

The service remained well led. People were asked for their feedback on the quality of the service and their contribution supported the development of the service. Quality assurance systems were in place to identify where improvements could be made and staff received training and support to enable them to fulfil their role effectively and were encouraged to develop their skills.