13 June 2013
During a routine inspection
We looked at documentation including patients' treatment records, which showed the practice was meeting individual needs and respecting patients' choice.
Patients we spoke with told us their treatment and all available options had been fully explained and discussed with them, in private, before any work was undertaken. They described the dentist as 'Excellent', 'The best dentist I have been to' and staff working at the practice as 'Helpful, reassuring and very professional'. We saw the practice was accessible, clean and followed appropriate guidance in relation to infection control.
Staff we spoke with understood their roles and responsibilities regarding safeguarding vulnerable adults and children.
There were effective systems in place to assess and monitor the service and to effectively deal with complaints.