Abi-support Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider’s governance was not always effective, the concerns we found with staff records and people’s care plans had not been identified by the provider’s own quality assurance processes. The Provider Information Return requested had not been returned as required.

This service scored 4 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager acknowledged their quality assurance processes needed improving. Staff told us their employment conditions did not reflect what they were originally employed for. For example, staff worked very long hours and they did not always feel supported around receiving the appropriate training to undertake their roles.

Systems for identifying, capturing and managing organisational risk and issues were not effective. This meant some legal requirements were not met. Audits completed did not identify the concerns we found. The provider had not identified the concerns regarding missing, incorrect or conflicting information found in care plans, lack of training for staff or when staff files did not include records to evidence safe recruitment checks had been completed. The Provider Information Request form had been requested from the provider prior to the assessment visit. However, this had not been completed and returned to the Care Quality Commission.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.