Together Nest Lane

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service had a system in place for people to share feedback and ideas or raise complaints about their care and support. People were involve in decisions about their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The registered manager had an effective system in place to gain feedback from people in a variety of different ways. This included community meetings and six weekly review questionnaires, This process enabled people to give feedback on their care and for staff and leaders to take the necessary action where required.

People's views and experiences were sought by the staff and the registered manager and actions were taken when needed. For example, a communal area within the home was re decorated with new furnishings following feedback from people that the area was never regularly used. People were involved in the planning of this.

Staff described the different ways in which people can provide feedback to them such as regular support reviews meetings and community meetings where people are able to provide feedback or raise any concerns. One staff member told us, "Staff aim to maintain an open dialogue with service users at all times. Additionally, quarterly reviews and community meetings provide contexts in which service users are encouraged to feedback."

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.