10 January 2013
During a routine inspection
People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in. On the day of the inspection we found this to be the case as one person contacted the surgery and asked to see the dentist that day. An appointment was made to be seen that morning.
We found that people had their privacy and dignity respected.
We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment, however not all essential infection control policies/procedures had been developed.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
People told us that they felt comfortable in raising a concern or complaint with staff working at the practice